NNA – In an effort to support Bourj Hammoud residents overcome the current challenges and deteriorating living conditions, the Municipality of Bourj Hammoud launched new hotline service through a cost-effective and innovative solution.

The hotline is based on WhatsApp application delivered in three languages, Arabic, Armenian and English, making it both affordable and accessible for residents. The hotline is funded by the European Union through the EU Regional Trust Fund in Response to the Syrian Crisis, the EU Madad Fund, and implemented by Bourj Hammoud Municipality. The initiative receives technical support from the Municipal Empowerment and Resilience Project (MERP), a joint initiative of the United Nations Development Programme (UNDP) and the United Nations Human Settlements Programme (UN-Habitat).

At a time of unprecedented challenges, including the Syrian displacement crisis, Lebanon’s economic and health crises as well as the devastating impact of Beirut port explosion on the 4th of August, residents of Bourj Hammoud from all nationalities and backgrounds, will be able to benefit from the services supported through this line. As a start, the municipality will be able to respond to three main services:1) Covid-19 related issues, 2) damaged housing following Beirut blast and 3) support for people with disabilities by relevant aid organizations.

Mardig Boughossian, Mayor of Bourj Hammoud municipality, said: “This is a humanitarian response project that should have been developed long time ago, but unfortunately the municipality didn’t have the required resources. Thank you to all contributors who have helped and supported in successfully implementing the hotline.”

He added: “The implementation of the hotline is very timely. I encourage Bourj Hammoud residents to use this service and to benefit from the health and social support provided.”

Jose Luis Vinuesa Santamaria, Head of Sector Economy and Local Development, the European Union Delegation to Lebanon, said: “This initiative with the Municipality of Bourj Hammoud will ensure access to information and facilitation in the provision of assistance, particularly for those with disabilities.”


Source: National News Agency-Lebanon

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